Privacy policy

PawNest Plus operates this online store and related services (the "Services").

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, place an order, use our Services, or communicate with us.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will apply to those matters.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services and where you live, we may collect or process:

Contact Information

Your name, email address, phone number, billing address, and shipping address.

Payment and Transaction Information

Information relating to payments, payment confirmation, payment methods, purchases, returns, exchanges, cancellations, and transaction history.

Payment information may also be processed directly by our payment providers.

Account Information

Your username, password, preferences, settings, and other account-related information where applicable.

Shopping Activity

Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

Communications

Information you provide when contacting Customer Service or otherwise communicating with us.

Device and Usage Information

Information about your device, browser, network connection, IP address, identifiers, and how you use or navigate our Services.

How We Collect Personal Information

We may collect information:

* Directly from you
* Automatically when you use our website or Services
* Through cookies and similar technologies
* From service providers that process information on our behalf
* From business partners or other third parties where permitted by law

How We Use Personal Information

We may use personal information to:

Provide and Improve Our Services

This includes processing payments and orders, arranging delivery, managing accounts, handling returns or exchanges, remembering preferences, providing product recommendations, and improving the shopping experience.

Marketing and Advertising

Where permitted, we may use information to send promotional communications or display advertising based on your interaction with our Services.

Security and Fraud Prevention

We may use information to verify accounts and transactions, protect our Services, detect suspicious or fraudulent activity, and maintain a secure shopping environment.

Customer Communication

We use information to answer questions, provide Customer Service, send order-related information, and maintain our relationship with customers.

Legal Compliance

We may process information where necessary to comply with applicable laws, legal proceedings, government requests, or to protect or enforce our legal rights.

How We Disclose Personal Information

Where appropriate and permitted by law, personal information may be disclosed to:

* Service providers that help us operate our store
* Payment processors
* Shipping and fulfilment providers
* Business and marketing partners
* Affiliates or companies within our corporate group, where applicable
* Third parties when you request or consent to the disclosure
* Government authorities, regulators, courts, or other parties where disclosure is legally required

Information may also be disclosed in connection with a merger, acquisition, restructuring, bankruptcy, sale, or similar business transaction.

Third-Party Websites and Services

Our Services may contain links to third-party websites or platforms.

PawNest Plus does not control the privacy or security practices of independent third parties. If you visit a third-party service, you should review its own privacy policy and terms.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that an appropriate deletion request can be considered.

We do not have actual knowledge that we sell or share, as those terms may be defined by applicable law, personal information belonging to individuals under 16.

Security and Retention

We use reasonable measures designed to protect personal information. However, no security system or method of transmission can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as:

* Providing our Services
* Maintaining customer accounts
* Processing transactions
* Resolving disputes
* Meeting legal obligations
* Enforcing agreements and policies

The appropriate retention period depends on the nature of the information and why it is being processed.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including:

* The right to access or know what information we hold
* The right to request deletion
* The right to request correction
* The right to data portability
* The right to opt out of certain sales, sharing, or targeted advertising where applicable

These rights are not absolute and may be subject to legal limitations.

We may need to verify your identity before processing a request.

Where permitted by law, you may also appoint an authorised agent to make a request on your behalf.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe option provided in those messages.

Even if you opt out of marketing, we may continue to send non-promotional communications relating to orders, accounts, transactions, or Customer Service.

UK and European Economic Area Rights

If you live in the United Kingdom or European Economic Area, you may also have rights to:

* Object to certain processing
* Request restriction of processing
* Withdraw consent where processing is based on consent

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

Global Privacy Control

Where applicable law requires it, we may recognise a Global Privacy Control preference signal as an opt-out request for the browser and device sending the signal.

More information is available at: https://globalprivacycontrol.org/

Other browser "Do Not Track" signals may not be recognised unless required by applicable law.

Complaints

If you have concerns about how PawNest Plus processes your personal information, please contact us first.

Depending on where you live, you may also have the right to complain to or contact your local data protection authority.

International Transfers

Personal information may be transferred, stored, or processed outside the country where you live.

Where personal information is transferred outside the United Kingdom or European Economic Area and applicable law requires transfer safeguards, we will rely on recognised legal mechanisms, such as applicable Standard Contractual Clauses, equivalent UK safeguards, or an applicable adequacy decision.