Shipping policy
Shipping Policy
At PawNest Plus, we aim to make your shopping experience simple, transparent, and reliable. We offer tracked shipping so you can follow your order from dispatch to delivery.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing times may be slightly longer during busy periods, holidays, promotional events, or if additional order verification is required.
Where Orders Ship From
Some orders may be shipped internationally from our suppliers and fulfilment partners. Depending on the product and destination country, orders may be shipped from China, the United States, or other available supplier warehouses.
Because some orders are shipped internationally, customs processing may apply depending on the destination country.
Estimated Delivery Times
Estimated delivery times depend on your location and the shipping carrier.
United Kingdom: 4–10 business days
United States: 7–14 business days
Europe: 7–14 business days
Rest of the world: 10–20 business days
Please note that delivery times are estimates and may vary due to customs delays, courier delays, local postal services, weather conditions, or other circumstances outside our control.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Please allow 24–72 hours for tracking details to update after dispatch.
You can track your order using our Track Order page or by contacting us at: Customer Service
Shipping Costs
We offer free standard shipping on eligible orders. The cost of standard shipping is included in our product prices, so no separate standard shipping fee is usually charged at checkout.
Please note that free standard shipping covers the delivery service for your order. It does not necessarily include import duties, taxes, VAT, GST/HST, PST, customs clearance charges, brokerage fees, or carrier handling fees unless clearly stated at checkout.
If any customs duties, import taxes, clearance charges, brokerage fees, or carrier handling fees are applied by your local customs authority or delivery carrier, they are the customer’s responsibility.
Customs, Duties & Import Taxes
Some orders may be shipped internationally from our suppliers. Our suppliers do not use Delivered Duty Paid (DDP) shipping. This means that import duties, taxes, VAT, GST/HST, PST, customs clearance charges, brokerage fees, or carrier handling fees may apply depending on your country’s customs rules, the order value, the product type, the country of origin, and the delivery carrier.
These charges are determined by your local customs authority and/or the delivery carrier. They are not included in our product prices or shipping fees unless clearly stated at checkout.
If any import duties, taxes, customs clearance charges, brokerage fees, or carrier handling fees are applied, they are the customer’s responsibility and may need to be paid before or upon delivery.
United States
For orders shipped to the United States, tariff-related costs are usually included in the shipping cost charged by our supplier. In most cases, U.S. customers do not need to pay additional import tariffs upon delivery.
However, because our suppliers do not use Delivered Duty Paid (DDP) shipping, customs duties, import taxes, local taxes, customs clearance fees, or carrier handling fees may still apply in rare cases. Any such charges, if applied, are the customer’s responsibility.
Canada
Orders shipped to Canada may be subject to import duties, GST/HST, PST, customs clearance charges, brokerage fees, or carrier handling fees. These charges are determined by Canadian customs authorities, provincial tax rules, and/or the delivery carrier.
If any such charges are applied, they are the customer’s responsibility and may need to be paid before or upon delivery.
United Kingdom
Orders shipped to the United Kingdom may be subject to VAT, customs duty, customs clearance charges, or carrier handling fees depending on the order value, product type, country of origin, and UK customs rules.
If any such charges are applied, they are the customer’s responsibility and may need to be paid before or upon delivery.
European Union
Orders shipped to countries within the European Union may be subject to VAT, customs duties, customs clearance charges, brokerage fees, or carrier handling fees depending on the order value, product type, country of origin, and local customs rules.
If any such charges are applied, they are the customer’s responsibility and may need to be paid before or upon delivery.
Other International Destinations
For all other countries, import duties, taxes, VAT, GST, customs clearance charges, brokerage fees, or carrier handling fees may apply depending on local customs rules and the delivery carrier.
If any such charges are applied, they are the customer’s responsibility.
Refused Deliveries and Unpaid Customs Charges
If a customer refuses delivery because of unpaid customs fees, import taxes, clearance charges, brokerage fees, or carrier handling fees, the original shipping cost and any return shipping, carrier, or handling costs may be deducted from any refund where permitted by law.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible at: Customer Service
We can only update the address if the order has not yet been processed or dispatched.
PawNest Plus is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us and we will help investigate the issue with the shipping carrier.
If a package is confirmed lost, we will help arrange a suitable solution, such as a replacement or refund where applicable.
Contact Us
For any shipping questions, contact us at: Customer Service