Shipping policy

PawNest Plus, provides tracked delivery and free standard shipping on all orders delivered to the United Kingdom and the United States. This policy applies to orders delivered to the United Kingdom and United States

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Processing may take longer during public holidays, unusually busy periods, or when additional order verification is required. If a material delay affects your order, we will contact you using the details provided at checkout.

Where Orders Ship From

PawNest Plus is an online retailer and works with third-party suppliers and fulfilment partners to store, pack, and dispatch orders.

Depending on the product, stock availability, and delivery destination, an order may be shipped from a fulfilment location in the United States, China, or another location used by one of our partners. PawNest Plus remains the seller and your customer-facing point of contact for products, payments, orders, deliveries, returns, and refunds.

Estimated Delivery Times

Estimated transit times after dispatch are:

* United Kingdom: 7–14 business days
* United States: 7–14 business days

Including the 1–3-business-day processing period, the total estimated time from placing an order to delivery is 8–17 business days for both the United Kingdom and the United States.

Delivery times are estimates, not guarantees. Customs processing, couriers, local postal services, public holidays, weather, or other circumstances outside our reasonable control may cause delays.

Tracking

Once your order has been dispatched, tracking information will be sent by email.

Tracking data may take 24–72 hours to appear after dispatch. You can also check your shipment through the Track page on our website.

Free Standard Shipping

PawNest Plus provides free standard shipping on all orders delivered to the United Kingdom and the United States. No standard shipping charge is added by PawNest Plus at checkout for these destinations.

Free standard shipping covers the standard transport charge charged by PawNest Plus. It does not include import duties, VAT or other taxes, customs-clearance charges, brokerage fees, or carrier-handling fees that may be imposed under Delivered Duty Unpaid (DDU) shipping.

Customs, Duties and Import Taxes — DDU

Orders are shipped on a Delivered Duty Unpaid (DDU) basis. PawNest Plus and its fulfilment partners do not use Delivered Duty Paid (DDP) shipping.

Depending on the destination, order value, product type, and shipping origin, an order may be subject to:

* Import duties
* VAT, sales tax, or other local taxes
* Customs clearance charges
* Brokerage fees
* Carrier handling fees

These charges are determined by the destination authorities and/or delivery carrier. They are not included in our product prices or free standard shipping unless they are expressly shown as collected at checkout. If a charge applies and was not collected at checkout, the customer is responsible for paying it directly to the relevant authority or carrier.

United States

Orders delivered to the United States may be subject to import tariffs or duties, taxes, customs-clearance charges, brokerage fees, or carrier-handling fees depending on the product, value, origin, and applicable US rules.

United Kingdom

Orders delivered to the United Kingdom may be subject to VAT, customs duty, customs-clearance charges, brokerage fees, or carrier-handling fees depending on the order value, product type, origin, and applicable UK rules.

Refused Deliveries

If delivery is refused because an import duty, tax, customs-clearance charge, brokerage fee, or carrier-handling fee has not been paid, any return or carrier cost charged to PawNest Plus may be deducted from an otherwise eligible refund where permitted by law. We will provide a breakdown of any deduction.

Incorrect Shipping Address

Please check your shipping address carefully before placing your order.

If you discover an error, contact us as soon as possible at: Customer Service. We may be able to update the address if the order has not yet been processed or dispatched. Once an order has been dispatched, we cannot guarantee that the address can be changed.

Lost or Delayed Orders

If your order is significantly outside the estimated delivery period, contact us Customer Service and we will help investigate with the shipping carrier.

If a shipment is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or a refund depending on the circumstances and your applicable rights.