Terms of service

Welcome to PawNest Plus.

These Terms of Service explain the rules that apply when you use our website or purchase products from our store.

By accessing the website or placing an order, you agree to these Terms.

About PawNest Plus

PawNest Plus is an online store offering pet accessories, toys, grooming products, walking essentials, and related pet products.

Contact: Customer Service

Use of Our Website

You may use our website only for lawful purposes.

You must not:

* Misuse or intentionally disrupt the website
* Attempt to interfere with website security
* Use the website for fraudulent or unlawful activity
* Copy or reproduce protected content without permission
* Provide false or misleading information

Product Information

We aim to present product descriptions, images, prices, and availability accurately.

However, colours, packaging, dimensions, appearance, or other product details may vary slightly because of supplier updates, manufacturing changes, or screen settings.

Please review the product information before ordering.

Prices and Payments

Current prices are displayed on the website and may change from time to time.

Payment must be completed at checkout before an order can be processed.

Available payment methods are shown at checkout.

We may cancel or refuse an order if payment is not authorised, fraud is reasonably suspected, or there is an error involving price or availability.

For additional information, please see our Payment & Security page.

Orders

After placing an order, you will normally receive an order confirmation email.

The confirmation means we have received the order. An order may still be cancelled if there is a problem involving payment, availability, fraud screening, shipping restrictions, or another reason that prevents fulfilment.

If we cannot fulfil an order, we will contact you and arrange an appropriate refund where applicable.

Shipping

Processing times, estimated delivery times, tracking, customs information, shipping costs, and related conditions are explained in our Shipping Policy.

Delivery dates are estimates rather than guarantees.

Returns and Refunds

Return eligibility, damaged or defective products, cancellations, return shipping, and refunds are covered by our Refund Policy.

Nothing in these Terms is intended to limit statutory consumer rights that cannot legally be excluded.

Discount Codes and Promotions

Discount codes must normally be applied during checkout and cannot usually be added after an order has been placed.

Promotions may be changed, cancelled, or refused in cases involving misuse, fraud, technical errors, or other valid reasons.

Intellectual Property

Website content, including branding, text, graphics, logos, images, and product content, belongs to PawNest Plus or the relevant content owner.

You may not copy, reproduce, distribute, or commercially use protected content without permission, except where permitted by law.

Limitation of Liability

To the extent permitted by law, PawNest Plus is not responsible for losses caused by product misuse, incorrect product selection, failure to follow product instructions, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded.