Terms of service
Terms of Service
Welcome to PawNest Plus. These Terms of Service explain the rules for using our website and purchasing products from our store.
By accessing our website or placing an order, you agree to these Terms.
About Us
PawNest Plus is an online pet products store offering pet accessories, toys, walking essentials, grooming products, and related items.
Email: support@pawnestplus.com
Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Misuse the website
- Attempt to interfere with website security
- Use the website for fraudulent activity
- Copy or reproduce our content without permission
- Provide false or misleading information
Product Information
We aim to display product descriptions, images, prices, and availability as accurately as possible.
However, colours, sizes, packaging, and product details may vary slightly depending on the supplier, screen settings, or product updates.
Please read product descriptions carefully before placing an order.
Prices and Payments
All prices are displayed on our website and may change at any time.
Payment must be completed at checkout before your order is processed.
We reserve the right to cancel or refuse an order if payment is not authorised, if fraud is suspected, or if there is an error in pricing or product availability.
Orders
After placing an order, you will receive an order confirmation email.
This email confirms that we have received your order, but it does not guarantee acceptance if there is an issue with payment, availability, fraud checks, or shipping restrictions.
If we cannot fulfil your order, we will contact you and arrange a refund where applicable.
Shipping
Shipping times and costs are explained in our Shipping Policy.
Delivery times are estimates and may be affected by courier delays, customs checks, local postal services, holidays, or circumstances outside our control.
Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
This does not affect your statutory rights.
Discount Codes and Promotions
Discount codes must be used at checkout and cannot usually be applied after an order has been placed.
We reserve the right to change, cancel, or refuse promotions where misuse, fraud, or technical errors are suspected.
Intellectual Property
All website content, including text, images, logos, graphics, product descriptions, and branding, belongs to PawNest Plus or its content providers.
You may not copy, reproduce, distribute, or use our content without permission.
Limitation of Liability
We are not responsible for losses caused by misuse of products, incorrect product selection, failure to follow instructions, or circumstances outside our reasonable control.
Nothing in these Terms limits your statutory rights or any rights that cannot legally be excluded.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
By continuing to use our website after changes are posted, you agree to the updated Terms.
Contact Us
If you have questions about these Terms, contact us at: Customer Service